M5 Gain Social Insight With Buzz Monitoring
Headquartered in New York, M5 is a world leading VoIP phone system provider. M5 puts the customer experience at the heart of its operation, and has a stated mission to provide phone systems, applications and a standard of service that customers love.
M5 is a recipient of major industry recognition that ranges from a placing in Crain’s ‘Top New York Entrepreneurs’ to winning a ‘Most Engaged Workplace’ award in 2010. A highly innovative and progressive business, M5 has integrated social media into its sales and communications program.
The company uses Meltwater to monitor the impact of its online activities.
Thanks to Meltwater, M5 Now Benefits From:
- Insightful social media evaluation that delivers benchmarking on everything from audience to sentiment
- A tool that allows direct feed-in to the sales cycle, allowing up-to-the second visibility of comments and customer opportunities
- Monitoring of specific opportunities for gaining share of voice and participating in key issues with the M5 community
- Intelligence on the right social media sites in which to engage senior board members
Download the full M5 Meltwater Buzz Case Study here for more insight into M5′s use of Meltwater Buzz.
